Centelon’s partner is a not for profit charity organisation operating for over 60 years. The partner is present in over 79 countries and has helped over 22 million people to lift themselves out of poverty. It is amongst the top charity organisations globally. In Australia, this charity organisation gets donations to the tune of over $10 million a month.
Despite this size and scale, its core CRM and donation processing system were outdated and prone to crashes. Even processing pre-defined batch processes such as processing recurring donations and automated marketing jobs used to be cumbersome and time-consuming. The partner was looking to migrate to a custom solution based on Salesforce to enhance operational efficiency and improve the donor experience.
Partner was initially working with a world-renowned consulting firm to assist in their CRM transition. Unfortunately, the project delivery did not meet the expectations. The partner was envisaging:
Centelon is a modern business-technology solutions and services company. At Centelon, we harness the power of digital, cloud, analytics, and emerging analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. Centelon is a trusted partner of large – mid size businesses in Banking, Insurance, Education, Logistics, Energy & Utilities domain. Headquartered in Australia, we have offices in Singapore, New Zealand, and India.
If you wish to explore further on how Centelon can help your organization, please drop us a mail at email@example.com and we will get in touch with you.