Skip to content
Logo
  • Products
    • Finnate
      • Alternative Investment
      • Business Lending
      • Digital Onboarding
    • Metiz
      • PIIManager
      • DocuParse
      • CustomerPulse
    • Accelerators
      • Accelor Virtual Assistant
      • Accelor Object Importer
      • NFP In A Box
  • Services
    • Salesforce
      • Capabilities
      • For Non-profits
      • Marketing Cloud
    • Digital
      • Leadsquared
      • Mobile & Web
    • Data
      • Data Engineering
      • AI/ML
      • BI and Data Analytics
      • Data Management
    • Automation & Testing
      • RPA
      • Testing Services
    • ERP
      • Odoo
    • Consulting
      • Transformation Advisory Services
      • Architecture & Security
      • Customer Experience
    • Business Services
      • Market Research
      • Documentation
      • Mortgage
      • Creative
      • Legal
  • Company
    • About Us
    • Careers
  • Resources
    • Blogs
    • Brochures
    • case study
    • Events
    • Newsletters
    • Podcasts
Contact
Search
Close

Slack integration with Salesforce

  • published June 25, 2020
Salesforce is trying to tweak the nose of Microsoft Teams and Slack by building enterprise collaboration into its applications and platform in a move designed to make it integral to business process workflow. In a challenge to existing collaboration tools, Salesforce claims video calls, chat, alerts, presence and comments can all be built into its application workflow using the Salesforce Anywhere app, available across mobile and PC systems. The idea is that team members can start working together via instant messaging or video calls while looking at the same page within Salesforce - booting out any erstwhile integrated interlopers. The native real-time chat and video experience run on AWS Chime. As well as building applications, Salesforce offers an application platform-as-a-service (aPaaS) to independent vendors, including FinancialForce, which has built up a $140m revenue ERP and finance business on the Salesforce platform. Sarah Franklin, Salesforce exec veep and general manager of platform, said the plans is to make Anywhere accessible to developers, businesses it has made deals with and entrepreneurs on its aPaaS. She said devs would be able to "plug and play (the collaboration features) and also have access to them programmatically via APIs" using Salesforce's low-code development environment. Salesforce already offers some integration between its CRM application and Slack, which allows users to search Salesforce instances and share results in Slack via native APIs. It also allows users to share messages both ways between Salesforce Chatter and Slack channels. But it is not the same as the collaboration-within-workflow Salesforce is talking about in its Anywhere app. Slack integration is also available via third parties including Zapier, Automate.io and Workato. Microsoft also provides integration between its collaboration tool Teams and Salesforce via a connector which earned a two-star rating on its download site. The Salesforce Anywhere App is expected to be available in beta in July with pilot customers globally. The product is expected to be generally available in the fourth quarter of 2020. Salesforce said it sees the app as part of an effort to help companies make their remote-working employees more productive during the COVID-19 disruption, with the expectation that the trend will continue as the virus abates. Another product launched in this vein is something called Einstein Recommendations for Salesforce's Trailhead, which is essentially a recommendation engine built on an employee education platform. It suggests online courses staff may want to take based on their history, and users with a similar job profile. It may be a logical move for Salesforce to build collaboration into its apps and platform in a post-COVID-19 world. But with open APIs generally making integration easier, it seems to think it might as well take a slice of the market for chat and video calling, rather than watch collab vendors dip into its customers' pockets. ® Sponsored: Ransomware has gone nuclear

Slack integration with Salesforce

Products
  • Finnate
  • Metiz
  • Accelerators
Categories
  • AI/ML
  • Business
  • Business Services
  • Corporate
  • Fintech
  • Salesforce
  • Technology
  • Trending
Tags
Agile business model AI AI in business Alternative Investments Artificial Intelligence Asset management Automation branding Business covid CRM Energy enterprise agile Finance Integrations Machine Learning marketing microsoft pandemic personal branding powerpoint Salesforce social events social media visual presentation Voice women in centelon womens forum work from home working from home
Recent Posts
  • Three Trends in Business IT for 2023
  • Shaping the future of investments with technology
  • Navigating through volatility in the ARC arena
  • How Innovative Technologies are Reshaping Alternative Investments?
  • Looking beyond

Contact Us

Australia

Level 13, 200 Queen Street, Melbourne Victoria 3000.

India

B Wing, Level 2, Ghule Square DSK Ranwara Road, Bavdhan,
Pune 411-021

Singapore

50 Raffles Place #37-00 Singapore Land Tower Singapore 048-623

USA

196 N 3rd Street, Suite 319, San Jose,
CA 95112
ISO Certified 27001:2013
Great Place to Work - Certified™ Nov 2021-22
Centelon © 2022. All rights Reserved

Privacy Policy

Thanks for showing an interest in our products.

Our team will get back to you at the earliest to book a requested demo call at your preferable time.

 

Back to Website