Digital Services
green fields or building on your existing tech, we provide our clients with state of the art digital solutions built on trusted platforms. so, you get the power of the platform and a tailored solution fit for your organisation.
Consulting
Customer Experience & Strategy Consulting
- Sales automation
- Sales Channel optimisation
- Customer experience management
- Premium customer engagement
Digital Assessment
- Maturity assessment
- Digital road-map planning
Digital Strategy Development
- Define digital roadmap
- Digital experience strategy
- Design, architecture & value analysis
- Platform and tool selection
- Change management
Customer stories
UX + CX
Experience & Design
Research
- evaluation of current system
- a/b testing
- user surveys
UX Design + Wireframe
- mockup designing
- design conceptualisation
- production designs
- prototyping
Customer Behaviour & Personas
- design user flows
- storytelling
- defining personas
Content Strategy
- design patterns
- creating content
- building content style guides
Create the Experiences Your Customers and Employees Demand.
How do you design Salesforce around customer and employee needs?
Centelon’s experience team is a group of thinkers and creators, designers, researchers and developers, integrated to the core of our services team – turning technology and user driven opportunities into powerful, meaningful, and valuable experiences.
Great digital experiences require the alignment of business functions around the customer journey. For businesses operating at scale, this requires new ways of working that combine technical agility with a relentless focus on the customer.
- Interaction design
- Product design
- Service design
- User experience (UX)
- Copywriting
- User research
Enormous amounts of information are now accessible as never before – from proprietary big data to new public sources of open data. We’ll help you make sense of the challenges to make better decisions.
- Digital asset management
- Digital engineering
- Digitized enterprise operations
- Platforms & solutions
Customer stories
RPA
Strategy + Planning
- process review and analysis
- definition of kpi & key success factors
- draft rpa roadmap
RPA Implementation
- rpa tool selection – uipath, tagui, python
- process automation validation and tuning
- training and rollout
Maintenance
- continuous improvement
- on-boarding new processes
- managing process changes
Web + Mobile Development
Web
- user interface design – spa, pwa, responsive
- development: angular, react, vue, php
- hosting: aws, azure
Mobile
- ios
- android
- hybrid – flutter, cordova
Content Management
- wordpress
- drupal, govcms
- microsoft sharepoint
E-Commerce
- magento
- shopify
- opencart
Customer stories
Utility -Digital Parking Facility
Nutraceutical
Managed Services
Critical System Support
- application maintenance
- proactive
- preventive
- corrective
- perfective
- application monitoring
- dedicated helpdesk
- 24×7 sla based support
- incident and problem management