Digital Services
green fields or building on your existing tech, we provide our clients with state of the art digital solutions built on trusted platforms. so, you get the power of the platform and a tailored solution fit for your organisation.
Consulting
Consulting
Customer Experience & Strategy Consulting
- Sales automation
- Sales Channel optimisation
- Customer experience management
- Premium customer engagement
Digital Assessment
- Maturity assessment
- Digital road-map planning
Digital Strategy Development
- Define digital roadmap
- Digital experience strategy
- Design, architecture & value analysis
- Platform and tool selection
- Change management
Customer stories
UX + CX
UX + CX
Wireframing, design conceptualization, prototyping, we have the full compliment suit of Solutions to bring your concepts to life. The cutting edge of Design thinking, with your Customer in mind for everything we do.
Experience & Design
Research
- evaluation of current system
- a/b testing
- user surveys
UX Design + Wireframe
- mockup designing
- design conceptualisation
- production designs
- prototyping
Customer Behaviour & Personas
- design user flows
- storytelling
- defining personas
Content Strategy
- design patterns
- creating content
- building content style guides
Create the Experiences Your Customers and Employees Demand.
How do you design Salesforce around customer and employee needs?
We help you understand and pinpoint issues in your connected customer and employee experiences to gain insight into opportunities that will drive measurable value.opportunities into powerful, meaningful, and valuable experiences.
Centelon’s experience team is a group of thinkers and creators, designers, researchers and developers, integrated to the core of our services team – turning technology and user driven opportunities into powerful, meaningful, and valuable experiences.
We put the customer at the center of a multidisciplinary, agile approach: alignment of strategy, design, and technology around the customer journey, enabling innovation of the product service experience through iterative, incremental activations and deliver continual enterprise transformation at speed and at scale.
The capabilities in strategy, design and technology positions us at intersections where we derive insight, shape interaction, develop integration and unlock innovation – with the customer’s journey at the center of everything we do.
Great digital experiences require the alignment of business functions around the customer journey. For businesses operating at scale, this requires new ways of working that combine technical agility with a relentless focus on the customer.
- Interaction design
- Product design
- Service design
- User experience (UX)
- Copywriting
- User research
Enormous amounts of information are now accessible as never before – from proprietary big data to new public sources of open data. We’ll help you make sense of the challenges to make better decisions.
- Digital asset management
- Digital engineering
- Digitized enterprise operations
- Platforms & solutions
Customer stories
rpa
RPA
Strategy + Planning
- process review and analysis
- definition of kpi & key success factors
- draft rpa roadmap
RPA Implementation
- rpa tool selection – uipath, tagui, python
- process automation validation and tuning
- training and rollout
Maintenance
- continuous improvement
- on-boarding new processes
- managing process changes
Web + Mobile Development
Web + Mobile Development
Native, hybrid app development, responsive web apps we’ve done it. Future focused Organisations understand their customers are moving to mobile. To tailor their applications to their customers needs, we help them do so and provide continuous improvement and support.
Web
- user interface design – spa, pwa, responsive
- development: angular, react, vue, php
- hosting: aws, azure
Mobile
- ios
- android
- hybrid – flutter, cordova
Content Management
- wordpress
- drupal, govcms
- microsoft sharepoint
E-Commerce
- magento
- shopify
- opencart
Customer stories
Utility -Digital Parking Facility
helping the European provider of digital parking services to implement a self-service portal that enables people to do sophisticated business transactions
case studies
Nutraceutical
How implementing an ERP solution improved efficiency and reduced material wastage for a nutraceutical company
case studies
Managed Services
Managed Services
We manage your entire Digital Factory, Release Management ,Capacity based support modelling and shared services support modelling
Critical System Support
- application maintenance
- proactive
- preventive
- corrective
- perfective
- application monitoring
- dedicated helpdesk
- 24×7 sla based support
- incident and problem management
Resourcing
Resourcing
Providing our customers with specialised resourcing services to handle the needs of tech stacks. With the knowledge of tech domain and expertise to assess the right fitment we understand the needs of your tech space. With expertise in Salesforce CRM and other top of the line CRM , Testing & Dev Ops we can help you provide just the right talent without you have to spend manhours searching the right talent.
Just tell us who you want to hire and with given tech specs. We will work through our connections and talent pool and bring them to you quickly!!
