Enabling client’s success!
Enabling client’s success!
Digital only bank
Program Management of a mission-critical enterprise digital-banking implementation and enterprise data migration for a digital only bank in Victoria
Design and development of a cloud-based digital customer loyalty and offer management solution for a telecom client in Auckland
SLA based managed services of Salesforce production support, enhancement and maintenance for a multi-national manufacturing client in USA
Electricity and Gas retailer
Salesforce Partner Portal implementation with Sales, Service, Community clouds and Lightning framework for an electricity and gas retailer in Victoria
Implementation of a Contact Centre & monitoring solution using Salesforce Sales, Community and App clouds for a Contact Centre in Victoria
Implementation of Business & Channel Plan Management using Salesforce Sales, Community and App cloud for a multi-national manufacturing client
Strategic Consulting services to define a new target operating model and process design for the transport authority of New South Wales
Not for Profit org
Solution design and technology management of a digital creative based learning app platform for a Not for Profit organisation in Auckland
Program remediation of a digital-focused business-IT multi-year core insurance transformation for a leading insurer in New South Wales
Cloud service provider
Salesforce best practices implementation of Data Quality & Process Automation for an Asian cloud platform, consulting and services provider in Pune
SLA based managed application support of a cloud-based digital customer loyalty and offer management solution for a telecom client in Auckland
Mulesoft based design, development and testing services to support enterprise integration programs of an iconic University in Melbourne
Online meal provider
Turnkey implementation of a mobile and web ecommerce platform using Salesforce Commerce cloud for an online health meal provider in India
3PL Logistics Provider
Project Management to implement an enterprise-wide Logistics ERP transformation for an iconic 3rd party Logistics (3PL) provider in Melbourne
Business case, enterprise solutioning and roadmap consulting for a core insurance transformation program of an insurance provided in Auckland
Health products exporter
Implementation of a cloud-based Payroll, core HR and Time & Attendance solution for an iconic natural health and beauty products exporter in Bay of Plenty
We engaged Centelon to implement a Salesforce based Partner Portal, on a fixed price, outcome-based engagement model. Team Centelon is professional, competent and committed, it was a great experience right from the start. The project was completed on-time, within-budget and above expectations. It also helped establish Centelon as our partner of choice for the overall Salesforce portfolio within our business group.
In 2016, we selected Centelon to design and develop a greenfield cloud-based digital customer loyalty and offer management solution with payment capabilities. Centelon’s Project team had brilliant expertise in two critical technical skills namely Angular (for custom web development) and Amazon Web Services (for cloud hosting). The platform was successfully delivered and launched bang on time, despite two key constraints - aggressive timelines and inconsistent business requirements. Since last 2 years, Centelon has also provided us application maintenance and support for this platform which has delivered close to quarter million customer transactions till date.
BPM was one of our critical initiatives for our channel engagement and Centelon has been instrumental in designing and implementing the BPM custom application on Salesforce in our partner community. Centelon's consultant team has been providing the Salesforce application development and maintenance support for our Salesforce org. They understand the business requirements in detail and always come up with a practical solution within the timelines.
We have successfully migrated safety monitoring (journey management, lone worker, fatigue management and confined space entry) and now inbound call management services to Salesforce. The successful implementation of 3 sprints will result in significant call volume reductions and value added outcomes for our customers. We have created some 8,000 monitoring service activities since 1st January and a further 743 inbound calls since 1st March in Salesforce without issue which is testimony to all of the great work and efforts of a number of people including the Centelon team who worked diligently to implement Salesforce.