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Centelon helps the european provider of digital parking services to implement a self service portal that enables people to do sophisticated business transactions

About the client

The client is leading European provider of Digital parking services. They deliver services that are cost efficient. Their solution eases parking, electric vehicle charging and parking guidance. Providing a range of benefits and value creation opportunities to motorists, parking operators, companies as well as cities within the automotive industry

Business Challenges

The client was looking for an enterprise-class portal to address the Business challenges being faced and alongside

  • Facilitate customer web transactions as a part of self-service
  • Cost reduction without compromising customer experience
  • Automate Payments and billing

Our Solution

Centelon implemented a self-service portal that enables people to perform sophisticated business transactions.

  • Designed and developed portal to manage purchase of assets, subscriptions, and order history
  • Automated inclusion of online purchases and payments to update a USB connected device via UART driver
  • Implemented interest calculator engine for easier calculation of compound interest on delayed payments and subscription sales including paywall
  • Enabled secure payment gateways to bill customers–both on orders and periodic basis and manage their payments
  • Built on a responsive & lightweight code full backend ERP portal–making it easy to use on low-bandwidth connections

Benefits

The portal evolved from a cost-cutting to a key productivity tool enabling users to perform multiple functions and driving delightful user and customer experience.

  • Business transactions made easier with this ERP based portal
  • Reduced costs for support staff and improve customer satisfaction
  • Improved customer experience and satisfaction
  • Secured payment gateways

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