The client is a leading Health & Safety Response Solutions provider in Australia and is operating for more than 4 decades. The organization provides support to monitor the welfare and safety of employees, including those undertaking higher risk activities. The client’s support center provides highly reliable 24/7 inbound and outbound call handling and dispatch activities via digital applications, telephone and radio networks. Client’s services are utilized by energy companies, transport and construction sectors and water utilities throughout Australia. The client is recognized as providing vital services to organizations striving for zero harm environments. Client was looking to develop a customer self-service mobile application so that their staff can focus on its core competency i.e. monitoring.
The client had recently migrated their worker monitoring call in/call out services to Salesforce CRM. The client needed to devise a way to reduce the number of calls and non-value adding activity of data entry by the staff
Centelon not only suggested a self-serve application but also a solution, that evolves with the market to keep up with the digital trends across the world
Centelon is a modern business-technology solutions and services company. At Centelon, we harness the power of digital, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. Centelon is a trusted partner of large – mid size businesses in Banking, Insurance, Education, Logistics, Energy & Utilities domain. Headquartered in Australia, we have offices in Singapore, New Zealand, and India.
If you wish to explore further on how Centelon can help your organization, please drop us a mail at firstname.lastname@example.org and we will get in touch with you