Leadsquared Business Analyst

Role

Looking for a Business Analyst who will work with the sales team to build solutions for prospective customers, and then own the implementation & on-boarding of new clients. The role is super critical for us as it directly impacts the revenue and customer satisfaction.

Key Responsibilities:

• Understand customers’ business needs and devise appropriate solutions using LeadSquared

• Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them.

• Come up and implement the best way of importing existing customer data and digital assets

• Execute the implementation plan: Make the customer live within promised timeframe.

• Be single point of contact for customer on implementation including any integrations.

• Communicate work status to client and internal stakeholders on a regular basis

• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer

• Work closely with the product development team to share client feedback and for post-implementation reviews

• Track key metrics and KPIs related to implementation success

• Identify implementation areas that can be automated and work with the product or customer success teams to automate them

• Upsell / cross-sell LeadSquared product or services wherever applicable Requirements:

• A bachelor’s or master’s degree engineering or technology Leadsquared (CRM) configuration experience is added advantage

• 3+ years of mandatory experience in Implementation world class products

• Ability to manage multiple clients and projects/task simultaneously

• Exception problem solving and solutioning skills

• Customer success oriented attitude

• Excellent written and oral English skills

• Understanding of how cloud based applications are delivered and consumed

• Understand of unique feature and challenges of SaaS applications

• Exceptional critical thinking skills is a plus

• Flexibility to travel is required

• Timely execution oriented professionals will be preferred

• Focus on quality and attitude to excel will be a big plus

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